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Working The Phones: Control and Resistance in Call Centers

Interference Archive 131 8th Street, No. 4, Brooklyn

The talk includes three parts: first, it makes an argument for the use of workers’ inquiry as a method to study contemporary work conditions, in this case involving an undercover activist ethnography; second, it draws on heterodox and critical Marxist theory to understand the transformation of work; third, it focuses on the challenges of resistance and organization in contemporary work through a concrete example.